How do I place my order?
Orders may be placed by telephone at 828-3463 or with our fax form.
How long will it take?
Average delivery time is about one hour. Delivery times may run longer during peak hours. For larger orders, 24 hours advance notice is recommended.
How will my food be transported?
Your food will be transported in specially designed thermal-insulated catering bags. These professional bags are custom-made by our manufacturer in Indiana.
How can I pay?
We accept cash, Visa, Mastercard, American Express and Discover. Credit cards must be present for imprint upon delivery. We only accept checks from businesses. For business charge accounts, see Corporate Accounts.
How much will it cost?
Our delivery fee starts at just $6.25 per restaurant for most of Reno and Sparks.
What is the minimum order?
Our minimum food order per restaurant is $15.00.
Which restaurants can I order from?
You may order from any restaurant on our menu page. We do not deliver food from any other restaurants except these.
How much should I tip my driver?
Your driver takes great care in ensuring your order arrives accurately and on-time. They use their own vehicle, gasoline and equipment. Most customers tip the same as they would a waiter in a restaurant--from 15% to 20%. For orders exceeding $50 an automatic gratuity of 12% is applied.
What is the convenience fee?
Because their are administrative and processing costs associated with credit card payments, we offer those customers paying by cash a 4.99% discount--the amount it costs us to process credit card payments.
Can I cancel my order?
Once the order has been confirmed with the restaurant by Delivery Diner and the food is in preparation, orders may NOT be cancelled.
Can I change my order?
If the driver has not yet left the restaurant and it will not take an inordinant amount of time, it is possible to make changes.